When a propane tank is completely empty, we follow a standard safety procedure by turning off the tank during the filling process. This is done for several crucial reasons:

Preventing Gas Buildup:

Empty tanks may contain air or other gases. Turning off the tank helps prevent any inadvertent buildup of gases during the filling process, ensuring a safe environment.

Overfill Prevention:

Propane tanks are equipped with an overfill protection device (OPD). By turning off the tank, our technicians can carefully monitor the filling process to avoid triggering the OPD and ensuring the tank is filled to the appropriate level.

Technician Safety:

Our trained technicians adhere to strict safety protocols. Turning off the tank enhances their safety and allows them to carry out the filling process in a controlled manner.

Steps for turning your tank back on:

1. Ensure Appliances are Off:

   Before turning on the propane tank, ensure that all propane-powered appliances (such as stoves, heaters, or water heaters) are turned off.

2. Open the Valve Slowly:

   Turn the valve on the propane tank counterclockwise slowly. Avoid turning it too quickly to prevent sudden rushes of gas.

3. Listen for Hissing Sounds:

   While opening the valve, listen for any hissing sounds. If you hear such sounds or smell gas, immediately close the valve, evacuate the area, and contact your propane supplier.

   Remember, safety is paramount when dealing with propane. If you ever feel unsure or encounter any issues, it's best to consult with your propane supplier or a qualified professional for assistance. If there are specific guidelines or procedures provided by your propane supplier, be sure to follow those instructions.

No. We regret to inform you that we are unable to safely fill grill and cylinder tanks due to the absence of a scale in our facility. The use of a scale is crucial for accurately measuring and determining the amount of propane in each tank. Without a scale, we cannot ensure precise fill levels, posing potential safety risks associated with overfilling. Our commitment to safety and regulatory compliance is paramount, and until a scale is in place, we prioritize the well-being of our customers and maintain the suspension of propane filling services for grill and cylinder tanks. We appreciate your understanding as we work diligently to address this matter and resume services with the highest standards of safety and accuracy in place.

Yes! To initiate the process, simply fill out our "Get Filled" form available on our website, or reach out to us via phone or email to inquire about pricing and scheduling. We look forward to serving you and meeting your propane requirements with prompt and reliable service.

Switching to Acorn LPG is a straightforward and efficient process designed with the customer's convenience in mind. Once a customer contacts us, we initiate the transition by setting up an account and providing them with an estimated delivery date for the tank swap. On the scheduled delivery date, our specialized crane truck arrives at the location. Our experienced team then seamlessly executes the tank swap, removing the existing tanks and replacing them with our Acorn LPG certified tanks. For added flexibility, we relocate the other company's tanks to the customer's preferred location on their property. Our Acorn LPG tanks come pre-filled with 5% propane, and delivery is typically completed on the same or next day, ensuring a swift and uninterrupted transition to our reliable propane service.

Yes! Transitioning to our propane services as a HEAP client is a seamless process, and we prioritize the ease of this transition for our customers. Simply inform your HEAP representative about your desire to switch propane companies, and they will expertly guide you through the necessary steps. We maintain a strong and positive relationship with HEAP, ensuring a smooth and hassle-free experience for clients seeking to make the switch. Our commitment to customer satisfaction aligns with HEAP's mission, and we look forward to providing reliable and efficient propane services to meet the energy needs of HEAP clients.